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Products & Services FAQs

Poster

I often use live chat and like to keep a record of the conversation. But the option to save the conversation doesn't work. When the chat is ended and I try to enter my email address for conversation to be saved to, the website jumps to the next page asking for rating from 0-10.

Why is it doing this as the one on EIR works perfectly.

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3 REPLIES
Community Expert
Copy and paste it or screen grab it. Mods can advise of why it's not working as expected.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Community Manager
Community Manager

Hi there,
Could you advise which browser you're using also?
 

Thanks,

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Poster

Found live chat at last, but had to go through the broadband area. Am chatting with someone now.

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