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Landline fault

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I would like to report a fault on the line line for my 88 year old mums. I am based in the UK and all the telephone numbers on your website to report fault can only be called from the republic. How can I report the fault? Its quite urgent as my mum is quite vulnerable.  Is there an alternative number I can use from the UK.

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Moderator Moderator

Hi there,


We apologise for the delay in responding to your query..

You should be able to get through to the Care team by calling +35312038232 - option 2 (normal rates apply).  You will need your mother's Customer Account number to get through to the team.  


Please get back in touch should you come across a problem.

Thank you,



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