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Fixed Service Technical Support

I don't have my account number and need to speak to someone

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Products and Services FAQs

Products & Services FAQs

Poster

Hi,
My broadband has been switched off - I think because my credit card bounced and I am in arrears in payment. I want to settle my account ASAP please when I ring 1907 I'm asked for my account number which I don't have. Please could someone call me.
087xxxxxxx
Helen

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2 REPLIES 2
Community Expert

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Call 1907 and get thorugh to an agent. They should be able to find your account using other information.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there,

 

If you get in touch with our credit management team on 01-2037103, my colleagues here can process your payment for you directly over the phone using your credit or debit card. Once your balance has been paid in full, service will be reinstated.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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