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Fixed Service Technical Support

Home broadband and landline FAQs

Products and Services FAQs

Products & Services FAQs

Community Manager
Community Manager

Hi folks,

We’ve put together a set of frequently asked technical questions, to help troubleshoot issues, and assist in the use of Vodafone @ home equipment and services.


For general advice on resolving broadband issues, just click here – and for issues related to WiFi performance, this link provides useful advice.


Settings for non-Vodafone routers can be found here, and email settings are here


For information on our Home Gateway router, please follow these links:

The user manual can be found here

Video tutorials are right here

The latest firmware update for the HG556a is here, and an update for the new HG658c is located here.

Instructions for setting up the WiFi connection on the HG556a are linked here or here for our new HG658c model.

A guide to using the 3G backup functions is available here

If you'd like to know more about the media hub and home storage functions, this guide will give further information

Finally, if you need to change the default password for the router, this link will explain how.


For other makes of router, though we cannot offer full support, the following links may be useful.

Firmware update for Netopia routers

Configuring a Zyxel router to use a nailed-up connection



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