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Fixed Service Technical Support

Home broadband and landline FAQs

Products and Services FAQs

Products & Services FAQs

Community Manager
Community Manager

Hi folks,

We’ve put together a set of frequently asked technical questions, to help troubleshoot issues, and assist in the use of Vodafone @ home equipment and services.

General support

For general advice on resolving landline broadband issues, just click here
Experiencing issues related to WiFi performance? This link provides useful advice.
Settings for non-Vodafone routers can be found here


For information on our Home Gateway router, please follow these links:

The user manual can be found here
Video tutorials are right here
Instructions for setting up the WiFi connection on the HG556a are linked here or here for our new HG658c model.
A guide to using the 3G backup functions is available here
If you'd like to know more about the media hub and home storage functions, this guide will give further information
Finally, if you need to change the default password for the router, this link will explain how.

For our Gigabox modem, please see the links below:

Video tutorials are right here.
To install the Gigabox app, click here.
An easy to follow first time setup guide is linked here.
For advanced functions, we have a full support section available at this link.

For other makes of router, though we cannot offer full support, the following links may be useful.

Firmware update for Netopia routers

Configuring a Zyxel router to use a nailed-up connection

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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