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Posts: 6
Registered: ‎04-10-2014

Google Play Store not opening

Posted from Samsung SM-A310F
Hi, just enquiring on behalf of my Mum who's play store won't open. She carried out a factory reset on her vodafone smart mini 7 due to a glitch advised to her by a Vodafone sales person. The phone wouldn't answer calls properly and so was told a factory reset would fix this. Now the play store won't open at all, seems as if the phone has updated model or something? Already cleared the cache, tried a new google account etc. Nothing is working!! Any help would be greatly appreciated thanks.
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Contributor
Posts: 218
Registered: ‎31-01-2015

Re: Google Play Store not opening

Hello,

 

Check out this link: http://www.androidauthority.com/change-themes-samsung-galaxy-note-8-805503/. This has potential solutions to your mum's issue. If that doesn't work, send a PM to @Ashling@Heather, or @Daz and make sure to include the following:

 

Your mum's mobile number:

Your mum's address:

Your mum's date of birth:

The link to this thread:

 

Just as a side note, make sure to post your messages in the right forum. This forum is for Vodafone at Home, not mobiles. This thread belongs in Other Devices.

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