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Posts: 6
Registered: ‎04-10-2014

Google Play Store not opening

Posted from Samsung SM-A310F
Hi, just enquiring on behalf of my Mum who's play store won't open. She carried out a factory reset on her vodafone smart mini 7 due to a glitch advised to her by a Vodafone sales person. The phone wouldn't answer calls properly and so was told a factory reset would fix this. Now the play store won't open at all, seems as if the phone has updated model or something? Already cleared the cache, tried a new google account etc. Nothing is working!! Any help would be greatly appreciated thanks.
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