12-10-2017 03:29 PM
My Fibre broadband went down last Friday evening around 8pm. I reported the issue on Saturday to be told there was a Line Fault in the area and that it would be resolved in 2-3 days. On Tuesday I was told the same that it was definately a line fault and that a technician is working on the issue and that it will be resolved in another 2-3 days.
It's now six days since the outage begun with no solution having been provided as of yet. It's ridiculous. What have I got to do to get an actual proper status update and a solution?
Solved! See solution
13-10-2017 11:00 AM
If you private message (via the link in my signature) over the below info, I can look into this for you?
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Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
18-10-2017 08:42 PM
The issue was resolved today, day 12. The technican came after a week, checked the line and said everything was perfect. At that point Vodafone tech on the phone agreed to send a modem, which arrived today. Plugged it in and all working again
19-10-2017 09:11 AM
My fibre is not working since ophelia on Monday. However i hear people in my estate had it back on pretty soon. Can you check that please? I live in Carrigtwohill, co. Cork