The sim is probably not active. You can either go to the nearest Vodafone store to activate it, contact live chat or send a PM to one of the mods with the following and they can look into it for you when they're back:
Mobile Number Sim card number Address Date of Birth Link to this thread
We're really sorry for the delay in responding, can you advise if you're still experiencing this issue?
Learn all about our new forum, right here . To send me a private message, simply click here Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.