Welcome to Vodafone Community
Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.
Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
I used the chat option and i was asked if i reset the modem, i responded that i talked with the helpdesk yesterday, this was done, as well other options the helpdesk operator said i should check 24 hours later, which i did and the download speed is still less than 100mbs.
The chat person then directed me to contact the helpdesk.
If i decide to exercise my option to avail of cancellation through the 14 day cooling off period, will the equipment be removed as well as the contract cancelled and my wall reverted to its previous state?
Can any of the Mods reply to my query on this please, as of today (im just home from work) its still the same.
Download speed connected via ethernet is 95mbs... obviously this is nowhere near what I should be getting.
Sorry for the delay in our response and to see you are experiencing issues. Please confirm the below details by private message and we'll take a look:
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