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Banking 365 wrong provider

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Poster
I topped up by 20€ from my Bank Of Ireland 365 app this week but selected Vodafone instead of three as my provider and have lost my 20€. Can I retrieve it?
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4 REPLIES 4
Moderator

Hi there,

Apologies for the delay in getting back to you.

We will be able to arrange a refund directly back to your bank account for the amount you topped up by. ( This takes up to 10 working days).

Can you please PM the below info:

Mobile number-

Screenshot showing this transaction-

 

Thanks,

Danielle 

 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster

xxxxx

i can't insert a picture on this forum, can i email you the screenshot?

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Moderator

Hi there,

Apologies, my mistake. Could you please send this info to us in a private message on Facebook or Twitter? Screenshots are allowed on the below channels.
I've linked these channels below:
 

https://www.facebook.com/vodafoneireland

https://twitter.com/VodafoneIreland

 

Danielle 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Community Expert

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator. To private message @Danielle click the link below and send the info she requires.

 

https://community.vodafone.ie/t5/notes/privatenotespage/tab/compose/note-to-user-id/80943

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Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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