Welcome to Vodafone Community
Apologies for the delay in getting back to you.
We will be able to arrange a refund directly back to your bank account for the amount you topped up by. ( This takes up to 10 working days).
Can you please PM the below info:
Screenshot showing this transaction-
Apologies, my mistake. Could you please send this info to us in a private message on Facebook or Twitter? Screenshots are allowed on the below channels.
I've linked these channels below:
Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator. To private message @Danielle click the link below and send the info she requires.