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Fixed Service Packages & Plans

"Calls paid in advance credit" - what is it?

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Products and Services FAQs

Products & Services FAQs

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Hi, 

On 6 Sep 2018 I upgraded to 

 

Gigabit Broadband Experience 1000 + Unlimited Calls (Siro)

Contract Duration: 18 Months

€25.00 a month for the first six months(€60.00 per month thereafter)

For the first 6 months the bills were correct at €25. I have just received the March bill and it is for €73.55 instead of €60.  The extra €13.55 is listed as "Gigabit Broadband Experience 1000 +  13.55 23% - Calls Paid in advance credit"

 

Can you please explain what this charge is?

Regards,

Sarah

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