Welcome to Vodafone Community
Mods wont be back until Monday to help. Maybe try live chat again? To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in coming back to you. Can you send a private message with details of your query so we can take a look?