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Fixed Service Packages & Plans

cancelling installation - can't get through automated system on 1907

Products and Services FAQs

Products & Services FAQs

Poster

I want to cancel an install and set up of service. 

I tried calling 1907 but having no account number or landline number (not set up yet), I'm on a loop being asked for those things!

How do I get in touch with the cancelation team?

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Poster

I resolved this myself.

For anyone else with this issue. Changing the instal date sends an automated sms, in that SMS was my account number. I was able to use 1907 then.

The number is not currently displayed anywhere in the myvodafone portal and as my service hadn't started, I had no bills with the customer number referenced in it.

 

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