Welcome to Vodafone Community
Mods wont be back until Monday to help. Call them or you could try using live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.
Apologies for the delay in responding, can you confirm if you still require assistance here?