Welcome to Vodafone Community
Firstly thank you for bringing this to my attention and please accept my apologies for any inconvenience this has caused you guys.
If either of you would like I will have one of our Data Technicians contact you to help and trouble shoot your wireless connections.
If your interested please PM your Land line numbers & a mobile contact number so I can arrange this for you.
Tried PMing you but it wouldn't go through for some reason. Is there some other way of sending those details to you?