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Unable to register for My Vodafone - customer not valid

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Hi folks,

I purchased a 4G router a couple of months ago but have been unable to register for My Vodafone.  I signed up for paperless billing at the time but have never received a bill although the direct debit is paid no problem.  It didn't really bother me up to now but I've been having technical issues lately and am unable to talk to anyone tech support because I am not a valid customer according to my registered email or customer number!  Because I never received any correspondence from Vodafone (paper or digital) I am assuming that my customer number is the 1901****** number referenced in the direct debit every month.


Could someone please advise?





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Moderator Moderator

Good Evening Barry,


Our apologies for the delay in responding to your query.

If you private message (via the link in my signature) over the below info, I can look into this for you? Mobile number:

Full Address:

Date of birth: 

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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