Welcome to Vodafone Community
Solved! Go to Solution.
Ladies & Gentlemen of Vodafone,
Your online forum is one small step from useless as a customer service tool.
It has been four days since I emailed my landline number to you to obtain my UAN and I am still waiting.
I have mentioned it a number of times before that the delays between the posting of issues by customers on the forum and resolving by your customer care is unacceptable.
I do not know what system you are using to track issues but with a simple query, such as mine in this particular instance, a customer should only have to make contact with you once and the next communication from you should be the question answered. All this should take a few hours at most and certainly not four days.
I'm sure if I contacted customer services by phone then I would have been given this information immediately. That does not take away from the fact that the UAN should be stated on each bill issued to the customer.
If your customer service manager would like to discuss this further then I would be happy to speak to him or her.
Depending on the issue/nature of the query, we sometimes need to liase with different departments for a resolution. Posting that an issue is resolved almost immediately is not always possible.
The feedback that we have revieved regarding this forum has been very positive, and the vast majority of customers are very happy with this forum as a means to resolve their issues. There have been numerous examples of issues being resolved almost as soon as the query is raised.
The system we use to track queries is constantly tested and 100% reliable.
Apologies you have been waiting a few days for your UAN, we will get this out to on Monday.
Apologies for the delay in responding, as you are set up on a broadband only package, you would need to advise EIR that you do not have a PSTN line. In order to port your service over to EIR, you would need to provide them with your Vodafone at Home customer number - this can be found at the top of the first page of your bill.