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Request Transcript of Phone call with Vodafone 1907 number

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Poster

Hi,

 

I read some old posts on this forum about requesting transcripts of phone call with Vodafone. I would like to know the correct form to fill out to request this information and the fee associated with it and also the address to post the form to.

 

This is in relation to a phone call to Vodafone's 1907 number in October 2017. 

 

Thanks,

Declan

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4 REPLIES 4
Community Expert

You must request this directly in writing, as this is protected data. That is only if it is till available too. On your written request you must state clearly:
Your Name/Address
Customer account and/or Mobile number
State the data you require
Why you require this data
This information must be requested in writing (email requests cannot be accepted) to:
Data Protection Officer,
Vodafone Ireland Limited,
Mountain View,
Leopardstown,
Dublin 18
On receipt of the letter of request to the Data Protection Officer, we will acknowledge and confirm receipt of request to yourself and deal with the request until closed.
How long does it take to receive the requested data?
On receipt of request it takes up to 40 days to process the request and the customer will be notified of this by the Data Protection Officer.
Is there a fee?
We may charge a small fee of €6.35 to cover the administration costs depending on the data request. This fee is set by the Data Protection Commissioner.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

Thanks for the quick response. Is the fee sent with the letter, or is it requested after receipt of the letter?

 

Thanks,

Declan

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Community Expert
It must be sent with the letter. More details here including a form:
https://n.vodafone.ie/aboutus/privacy-cookies.html#accessinfo
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

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