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Poster
Posts: 3
Registered: 2 weeks ago

Misleading promise of speed, cancel contract.

I have been a Vodafone at Home broadband customer since May 2017. I was promised speeds of 4-5MB both by the sales rep and the engineer who installed the modem. However, the actual speed received has been atrocious, varying from 0.5 MB to 1.5MB. I have been in touch with technical support on numerous occasions yet there has been no solution.

 

I wish to have my contract cancelled without incurring the early cancellation fee as I have been mislead.

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Registered: ‎09-11-2012

Re: Misleading promise of speed, cancel contract.

Are these wired or wireless speeds that you are seeing on your modem?
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Poster
Posts: 3
Registered: 2 weeks ago

Re: Misleading promise of speed, cancel contract.

Wired speeds of up to 1.4, less with wireless. 

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Posts: 6,707
Topics: 54
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Solutions: 178
Registered: ‎09-11-2012

Re: Misleading promise of speed, cancel contract.

Vodafone will have to work through somethings with you. Also speeds are sold as "up to" and not exact amounts.

Mods will look into it for you.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: Misleading promise of speed, cancel contract.

Hi there,

 

I'm really sorry to hear this, if you get in touch with our Vodafone at Home team directly on 1907, they can look into this in further detail and process your cancellation request.

 

Thanks,

Ashling

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