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Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
If you did terminate the contract early then you would be required to pay for the remaining contract (normal monthly cost multiplied by the remaining months in your contract).
The home move team are currently experiencing a large volume of requests. We've been advised that the minimum turnaround time for a response is 10 working days.
Unfortunately, this is the only way the team can be contacted.
If you cancel your current account while in contract you will incur termination fees. This would be calculated by the amount of months left in your plan multiplied by your rental fee ( plan cost).
I am glad to hear you've since spoken to our Live Chat team but I am not quite clear on your last message.
If you cancel your premises move and you were in contract on your original contract you would be liable for term fees.
Hi there, did they send u this in email? I’ve been waiting since nov 27 2018! I’ve been on to the customer service and all they’re saying is they’re preparing my house for the move!