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Home Move: broadband problems

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Poster

Hello,

I used "home move" service to move my broadband from old property to the new one. Couple days ago I had the appointment with service engineer and he told that he cannot set up broadband because new property is located at new estate and there is no cable there. I still have the contract and as far as I know it should be terminated in such case. Could you advise, please?

thanks.

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2 REPLIES
Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

Can you send a private message with your account number, address & DOB and a link to this thread so we can take a look?

 

- Aoife

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