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Confirmation email of order sent to wrong email

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Hi, I decided to change my network to Vodafone and order a phone online and signed up for bill pay yesterday, payment has been taken for the phone but unfortunately I misspelt my email address so haven’t received the confirmation email. I cannot sign up or log in to my Vodafone to see how my order is being processed and if there are any iissues because I need an account/customer number which was sent to the wrong email address. How can I go about tracking my order and changing my misspelled email address?
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Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi there,


Apologies for the delay in responding. Can you send us a private message (via the link in my signature) with the below info. please & we can take a look into this for you?


Mobile no.:


Full address:

Email address entered on the order:

Correct email address:

Link to your thread/post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Hi moderator, i need help with my account, please, send me a message
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