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Apologies for the delay in responding, I'm really sorry to hear that you're considering cancelling your broadband service with us. Is there a particular reason you're looking to cancel?
Unfortunately, we are unable to process cancellation requests for fixed broadband / landline services through this channel. However, if you get in touch with our Vodafone at Home team directly on 1907, my colleagues here can have this arranged for you directly over the phone.