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I put in a request to cancel my broadband-only service on Wednesday 1st August via Chat. I was promised a call-back from the cancellation team in the next 2 days, but it has not happened to-date.
My current contract ends on 14th August and I would like to terminate the service with the expiry of this contract. This also co-incides with my billing period.
Can you please ensure that the cancellations team take the appropriate steps, as requested.
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Mods wont be back until Tuesday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.
I did Live Chat last Wednesday. They promised me a call-back within 2 working days from the cancellation team. It didn't happen.
I phoned 1907 today and was told that the cancellation team doesn't work weekends and that they can request a call-back for me, but now within 3-5 working days (possibly from Tuesday!).
I suspect that I will have to rely on the postal service to get this message through.
I'm sorry to hear this, if you private message (via the link in my signature) over the below info, I can chase this up for you?
Customer / account number (of the account you wish to cancel):
Date of birth:
Link to your thread or post: