Welcome to Vodafone Community
Vodafone dont offer customer service by email. Only on the forum, phone or in store. As it's christmas/new year Mods are onyl intermittently online. They may be back on Monday to help. You could also try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in getting back to you.
The team that arranges cancellations can be contacted on 1907 (option 2). They are open now and can arrange this for you. We're very sorry you've had difficulty getting this sorted.