Welcome to Vodafone Community
Mods can advise when they are back which may be a few days what with Christmas and new year. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in coming back to you on this. If you PM your account number, address & DOB, along with a link to this thread, we'll take a look for you.