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I am on day 3 with No Broadband or phone service due to a line fault, and no indication as to when it might get fixed. As its DSL, I expect Eir have to be involved in tracing the fault, so not expecting anything to happen quickly.
Clearly Vodafone are unable to provide a service and I am unable to use a service, therefore why should I continue to pay for one.
What is the customer care position here? has anyone sucessfully challenged Vodafones right to bill for a service that is not provided?
BTW, anyone who has had a similar issue, how long did it take to get resolved?
Solved! Go to Solution.
OK, thanks, I suspected there would be a clause like that.
I did read somewhere that Comreg may have some requirement for compensation if an outage goes over 10 days, but fingers crossed it will not take that long.