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Poster
lmac
Posts: 4
Registered: ‎07-11-2009

Not receiving emails on Blackberry Storm

Help, not getting any emails through on my blackberry storm, this keeps happening every couple of months, I'm sick of it!

Have tried removing the battery several times, and under Manage Connections, mobile network box is selected. I can't get any support from Vodafone, emailed earlier today no response, phoned the customer support desk and there's a three day backlog for support!
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Poster
Gazz from Vodafone
Posts: 1,051
Registered: ‎10-08-2009

Re:Not receiving emails on Blackberry Storm

Hi lmac,

I know the guy's in Data have been really busy lately :(

How ever if you PM me your mobile number for your Black Berry I will get it sorted for you. B)
Gazz


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Gazz from Vodafone
Posts: 1,051
Registered: ‎10-08-2009

Re:Not receiving emails on Blackberry Storm

Hi lmac,

Thank you for the PM.

Can you remove the battery from the device while it is turned on. Leave the battery out for a bout 10 seconds and then replace it for me please.

Once the phone powers up send your self an email to test & please let me know if it's resolved for you now. B)
Gazz


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lmac
Posts: 4
Registered: ‎07-11-2009

Re:Not receiving emails on Blackberry Storm

No it's not working yet
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Gazz from Vodafone
Posts: 1,051
Registered: ‎10-08-2009

Re:Not receiving emails on Blackberry Storm

:huh: ok what is the error message that you get when you try to send an email ?
Gazz


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Poster
lmac
Posts: 4
Registered: ‎07-11-2009

Re:Not receiving emails on Blackberry Storm

I can now send emails but still not receiving any?
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Gazz from Vodafone
Posts: 1,051
Registered: ‎10-08-2009

Re:Not receiving emails on Blackberry Storm

Hi Imac,

I want to get this sorted for you, If you like can you PM me your email address & I will send you a test email.
Gazz


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Poster
lmac
Posts: 4
Registered: ‎07-11-2009

Re:Not receiving emails on Blackberry Storm

Thanks for fixing it & all your help Gary, hope your gone home!
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Gazz from Vodafone
Posts: 1,051
Registered: ‎10-08-2009

Re:Not receiving emails on Blackberry Storm

LOL :D

I did make it home eventually, and as you can see I'm back again.
Hope all is well with you. B)
Gazz


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