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Poster
Posts: 9
Registered: ‎07-08-2010

unable to claim my free credit

Hi,
Having recently bought a new phone I am having great difficulty in claiming my free call credit on the vodafone website. I enter my IMEI no. as requested and other relevant details and am met with either an error or timeout message despite completing it as quick and accurately as is humanly possible. Any suggestions? Could I email my IMEI no to a staff member and let them take it from there?
Many thanks in advance.
Pierre-Pressure
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Poster
Posts: 4
Registered: ‎07-08-2010

Re:unable to claim my free credit

I'm also having the same problem, would appreciate some help with this.
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Message 2 of 18 (12,693 Views)
Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit

Hi guys

If you could PM me your mobile numbers and the imei numbers of the phones in question I'll get the credit applied.

Don't worry if you get an "undefined" error I'll still receive the message.

Thanks
Retired moderator - please do not PM details to me, as I will not be able to respond.
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Message 3 of 18 (12,693 Views)
Poster
Posts: 4
Registered: ‎07-08-2010

Re:unable to claim my free credit


Hi,
Having recently bought a new phone I am having great difficulty in claiming my free call credit on the vodafone website. I enter my IMEI no. as requested and other relevant details and am met with either an error or timeout message despite completing it as quick and accurately as is humanly possible. Any suggestions? Could I email my IMEI no to a staff member and let them take it from there?
Many thanks in advance.
Pierre-Pressure



Hi - Did you get your credit. I tried pm'ing Paul from vodafone below but it said this user cannot receive anymore msgs?
Thanks!
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Message 4 of 18 (12,693 Views)
Poster
Posts: 9
Registered: ‎07-08-2010

Re:unable to claim my free credit


Hi - Did you get your credit. I tried pm'ing Paul from vodafone below but it said this user cannot receive anymore msgs?
Thanks!



Hi Whambars.
No, I.ve only just tried to pm him a sec ago and received a "this member cannnot receive any more messages" message. But didnt he say in his original post that he would still get all messages despite any error message that is displayed? Maybe he will reconfirm this. Hope you get it sorted soon.

Pierre.
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Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit

Hi guys

I've cleared some space if you could resend with the requested info?

Click on my name and the option to "send me a message"

Thanks
Retired moderator - please do not PM details to me, as I will not be able to respond.
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Message 6 of 18 (12,693 Views)
Poster
Posts: 4
Registered: ‎07-08-2010

Re:unable to claim my free credit


Hi guys

I've cleared some space if you could resend with the requested info?

Click on my name and the option to "send me a message"

Thanks



Thanks Pierre for update.

I have sent the info by PM hope to get credit soon.
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Message 7 of 18 (12,693 Views)
Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit




Thanks Pierre for update.

I have sent the info by PM hope to get credit soon.


Hi whambars

The imei has been applied to the number you sent on.

You'll receive the first €10 30 days from today, the 09/09. You just need to top up by €20 before then.

Thanks
Retired moderator - please do not PM details to me, as I will not be able to respond.
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Message 8 of 18 (12,693 Views)
Poster
Posts: 4
Registered: ‎07-08-2010

Re:unable to claim my free credit


Hi whambars

The imei has been applied to the number you sent on.

You'll receive the first €10 30 days from today, the 09/09. You just need to top up by €20 before then.

Thanks


Thanks for your help
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Message 9 of 18 (12,693 Views)
Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit



Thanks for your help


No problem
Retired moderator - please do not PM details to me, as I will not be able to respond.
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Message 10 of 18 (12,693 Views)
Poster
Posts: 9
Registered: ‎07-08-2010

Re:unable to claim my free credit


No problem


Hi Paul,
Can you confirm that you received my details as well. I tried pm'in you a few times but am unsure if it delivered or not.

Thanks for your help.
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Message 11 of 18 (12,693 Views)
Poster
Posts: 9
Registered: ‎07-08-2010

Re:unable to claim my free credit


Hi Paul,
Can you confirm that you received my details as well. I tried pm'in you a few times but am unsure if it delivered or not.

Thanks for your help.


Hi Paul,
Can you confirm that you received my details as well. I tried pm'in you a few times but am unsure if it delivered or not.

Thanks for your help

Still nothing. Head.... brick..... wall etc.
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Message 12 of 18 (12,693 Views)
Poster
Posts: 5
Registered: ‎12-08-2010

Re:unable to claim my free credit

I ve not been able to get my free credit from moving from 3 to vodafone last month, could anyone from voda sort it out for me?
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Message 13 of 18 (12,693 Views)
Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit

Pierre pressure - I've applied this for you now. You'll need to top up by €20 before the 12/09 in order to receive the €10 credit. :)

j4vier if you'd like to PM me the imei number of the phone and the mobile number in question I'll get it applied.


Thanks
Retired moderator - please do not PM details to me, as I will not be able to respond.
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Message 14 of 18 (12,693 Views)
Poster
Posts: 5
Registered: ‎12-08-2010

Re:unable to claim my free credit


Pierre pressure - I've applied this for you now. You'll need to top up by €20 before the 12/09 in order to receive the €10 credit. :)

j4vier if you'd like to PM me the imei number of the phone and the mobile number in question I'll get it applied.


Thanks


hi Paul
it seems that you cant receive any more pm , thats the error that came up when i tried to send you my imei

I 've also asked you on boards at the start of the month, its the same phone
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Message 15 of 18 (12,693 Views)
Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit



hi Paul
it seems that you cant receive any more pm , thats the error that came up when i tried to send you my imei

I 've also asked you on boards at the start of the month, its the same phone


Hi J4vier

I've got some space left, could you try again.

Click on my name, and the option to send me a message.

If could PM my self, PMC and not Paul from vodafone.

Thanks
Retired moderator - please do not PM details to me, as I will not be able to respond.
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Message 16 of 18 (12,693 Views)
Poster
Posts: 5
Registered: ‎12-08-2010

Re:unable to claim my free credit


Hi J4vier

I've got some space left, could you try again.

Click on my name, and the option to send me a message.

If could PM my self, PMC and not Paul from vodafone.

Thanks

just sent it now

let me know if you got it
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Message 17 of 18 (12,693 Views)
Moderator (Retired)
Posts: 5,455
Registered: ‎10-08-2009

Re:unable to claim my free credit


just sent it now

let me know if you got it


Yes received and replied to :)
Retired moderator - please do not PM details to me, as I will not be able to respond.
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