I was unfortunate enough to have my new iphone 4 stolen last Friday 29/10/2010. I followed the normal procedure and reported it to the local Guards and also rang customer service to block the handset. I then rang the insurance company Monday morning (01/11/2010) and lodged a claim. My claim has been authorised however I have been reading some worrying complaints on here about the stock availability of the iPhone 4 with the insurance company. The operator I spoke to originally yesterday morning assured me that they were due to received a delivery of the iPhone 4 today. I rang again yesterday evening to check if the reference number I had given for the theft had been confirmed and I again asked about the iPhone 4 stock. This time I was told that I would be luck to get one in the next two weeks and that I could be waiting weeks for a replacement. Unhappy with this I rang Vodafone customer service but they were unable to help and put me through again to the insurance department and this time I was told yet again that they were execting a deliver today. This morning I spoke to yet another representative that informed me that my claim had been accepted and that I should expect a replacement shortly. I asked again about the stock and was told that they were due in this week and that the maximum wait would be a week and a half.
The information being provided is very inconsistent and considering the complaints on the forum I am worried that I will left waiting for weeks without my phone which is extremely frustrating. The automated message on when you ring the insurance department says that a shipment has been recently received which again is inconsistent with the message being provided when you speak to a representative.
Does anyone have a straight answer as to when I can expect to receive a replacement phone?