Hi Joanne Wilson,
Firstly can you please get a sim change in a Vodafone store and see if that fixes the issue. The sim card it free of charge and all you need to bring to the Vodafone store is photo ID.
If that doesn't fix the issue can you follow the below instructions and PM me with the answers. We'll look into straight away and keep you up to date with any developments.
Coverage issues can be caused by a number of factors, so to narrow down the probable causes we need the below information, which is sent on to our networks team for investigation.
It is important to include specific information, as our networks team run traces on individual calls - without specific times, dates and locations the team cannot investigate the issue - i.e "5/5/11, 12.23PM at number 1 testing street, Dublin" would be a very helpful example - whereas: "between 9 and 5 yesterday" or "all the time" won't be specific enough to run the traces.
Please PM over the following information to me:
I have already replaced the sim card and opened esculations with your tech dept -- I have also had the issues esculated by luarda Martin and sent of a second letter of complaint to the dundalk address .
Mobile number affected: 0863668652
Alternative contact number:0860548459
Is the issue with mobile voice services or data: Mobile voice and signal and signal drop out and lost calls
The address where the issue occurs:mainly my home address in ferrybank in waterford and my work place on the cork road but all over the place since my move its been the worst i had no issue with meteor its so upsetting i have a new born baby and i cant be contacted on my phone .
3 specific dates and times when the issue occurred (for example: 5/5/11, 12.23PM), as well as what happened each time: it happens all the time but the signal drop out would be more noticeable to my husbands number because i call him most 0860548459
Does this issue occur outside the building, inside the building or both - is there a large drop in signal once you are inside its every where --- i really feel its the iphon 3gs thats this issue my husband is on the iphone 4 with o2 no issues at all at home or out and about.
thanks joanne wilson
Vodafone View Team.
Mobile number affected:
Alternative contact number:
Is the issue with mobile voice services or data:
The address where the issue occurs:
3 specific dates and times when the issue occurred (for example: 5/5/11, 12.23PM), as well as what happened each time:
Does this issue occur outside the building, inside the building or both - is there a large drop in signal once you are inside
Vodafone View Team.
Thanks for the info. I've made your post invisible as this is a public forum and anybody can see the numbers.
Could you mail me? You can mail me by clicking on my profile (click on my name) and the link on the right.
it wont let me do that paul do you have the enough info to go forward ;-)
Thanks for coming back to us with these answers, they'll certainly help.
Just a couple of points that I'd need clarification on - you've mentioned that you swapped your SIM to your husbands phone (from an iphone 3gs to an iphone 4): these two models take different sized SIMS, did you get a SIM change to do this or were you using a cut down SIM with an adaptor?
Could you let me know the outcome (and the times/locations) of the test calls once you're ready, and we'll see if the changes have had an effect?
Do we have any update please.
This is getting so frustrating how can I give examples of no service when trying to make a call ---------- It come up and shows call failed as there is no service ----Please Take this to the next leave and have a retentions manager call me not team leader level ,I am going to print off all the footprint and info I have been tracking from this from may and take this issue to the very top.
This is a disgusting way to treat a paying customer have massive issues ---- I have followed the full process spoke to agent level ,Team Leader level ---- Wrote two letters to the complaints department with no response I may add.
I've replied back to your email there.
I understand that things may not be going as well as they should, we're definitely willing and ready to work on this for you.
To help us do this, we just need some information about what's happening with the local cells, which we can derive from the call examples.
Even the call failed ones will be able to tell us a lot about what's happening.
Thanks very much,
Where do i get these replys the only ones i get are on this forum link .
You may need to check your junk mail folder, as I've sent several replies to your emails?
Thanks very much,