Support:

Billpay Packages

Search in Community:
Reply
Poster
slimboyfat
Posts: 2
Registered: ‎20-06-2010

Free calls and texts to any network - Not so

Got a text from vodafone recently stating that if I top up by €20, I can get free and calls and text to any network but when I did so, I revieved a text thanking me for toping up and I get free texts to any network but no mention of the free calls.........................happen to anyone else?
Share to Facebook Share to Twitter More...
Message 1 of 13 (13,861 Views)
Please use plain text.
Moderator (Retired)
Nick from Vodafone
Posts: 2,574
Registered: ‎09-06-2009

Re:Free calls and texts to any network - Not so

Hi Slimboyfat,

There's two options you can sign up for either free texts to all networks or free calls and text to Vodafone users only. If you'd like to change your option just PM/mail me your number and I'll take care of it :D.

Cheers.

Nick
Vodafone View Team.
I am no longer a moderator - Please contact Daz if you need to send a private message.
Share to Facebook Share to Twitter More...
Message 2 of 13 (13,858 Views)
Please use plain text.
Poster
pmoore2007
Posts: 3
Registered: ‎20-06-2010

Re:Free calls and texts to any network - Not so

i signed up for the free txts to any network and have topped up by 20 euro but im still geting charged for my texts..any clue why this is

cheers
Share to Facebook Share to Twitter More...
Message 3 of 13 (13,858 Views)
Please use plain text.
Digi
Posts: 3,146
Topics: 42
Kudos: 394
Solutions: 40
Registered: ‎14-06-2009

Re:Free calls and texts to any network - Not so


i signed up for the free txts to any network and have topped up by 20 euro but im still geting charged for my texts..any clue why this is

cheers


Did you do it in that order (registered first, then topped up by 20 euro in one go)?

*I am not a Vodafone employee and the opinions expressed in my posts are that of my own



Has your issue been resolved? If so please take the time to click the "Problem Solved" button (on the bottom left)
Want to say thanks? Click the thumbs up button
Share to Facebook Share to Twitter More...
Message 4 of 13 (13,858 Views)
Please use plain text.
Moderator (Retired)
PMac
Posts: 5,455
Registered: ‎10-08-2009

Re:Free calls and texts to any network - Not so

That's correct you need to be opted into the service first before topping up.

Pmoore2007 I believe the free texts has been applied to your number now?
Retired moderator - please do not PM details to me, as I will not be able to respond.
Share to Facebook Share to Twitter More...
Message 5 of 13 (13,858 Views)
Please use plain text.
Poster
kikums
Posts: 9
Registered: ‎10-08-2011

Re:Free calls and texts to any network - Not so

Hi, should top up one more time for 30 euro, if I top eped first and just than sen text message to star get free voice calls and international calls???? :-(
Share to Facebook Share to Twitter More...
Message 6 of 13 (13,858 Views)
Please use plain text.
Poster
Jaf from Vodafone
Posts: 643
Registered: ‎09-06-2009

Re:Free calls and texts to any network - Not so


Hi, should top up one more time for 30 euro, if I top eped first and just than sen text message to star get free voice calls and international calls???? :-(

you need to send the text first with the offer you want before you topup in order to be activated once you topup. does this answer your query?
Jaf,
Vodafone View team.
Not a Vodafone customer yet? Talk to Vodafone on Boards.ie
Share to Facebook Share to Twitter More...
Message 7 of 13 (13,858 Views)
Please use plain text.
Poster
SarahHunt
Posts: 4
Registered: ‎03-04-2013

Free calls and texts to any network - Not so

Hey I need help... I switched to vodafone 2months ago and was told if i top up by 20euro i will get free calls and texts to vodafone and free internet... It was the second time i topped up 2 days ago and i recieved a text saying : your balance is 20.25 EUR. you have free vodafone calls and texts & free internet on your phone until 2012-05-01 , 150.00 MB free interet on your phone umtil 01-05-2013 Yopu have 42 cherry points.' But when I checked the next day The message only said: Your balance is 25.05 EUR, 150.00 MB free internet on your phone until 01-05-2013. You have 64 Vodafone Cherrypoints.' Please help me as soon as possible with this because I have no idea where my free calls and texts are gone and why i got a free fiver? 

Share to Facebook Share to Twitter More...
Message 8 of 13 (1,878 Views)
Please use plain text.
Daz
Posts: 13,208
Topics: 8
Kudos: 329
Solutions: 208
Registered: ‎10-08-2009

Re: Free calls and texts to any network - Not so

Hiya,

The free calls/texts last for 30 days, so you're still good to go.

The extra 5 euro is likely registration credit, if you've recently switched over to us.

 

Thanks, 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
Share to Facebook Share to Twitter More...
Message 9 of 13 (1,857 Views)
Please use plain text.
Poster
SarahHunt
Posts: 4
Registered: ‎03-04-2013

Re: Free calls and texts to any network - Not so

But you see the thing is, that I am being charged for free calls and texts despite the fact i topped up by 20 euro? 

Share to Facebook Share to Twitter More...
Message 10 of 13 (1,774 Views)
Please use plain text.
Daz
Posts: 13,208
Topics: 8
Kudos: 329
Solutions: 208
Registered: ‎10-08-2009

Re: Free calls and texts to any network - Not so

Hiya,

Could you check your balance now, that should be fixed up for you?

 

Thanks,

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
Share to Facebook Share to Twitter More...
Message 11 of 13 (1,736 Views)
Please use plain text.
Poster
SarahHunt
Posts: 4
Registered: ‎03-04-2013

Re: Free calls and texts to any network - Not so

Yes it is:smileyhappy: Thanks a million:smileyhappy: 

Share to Facebook Share to Twitter More...
Message 12 of 13 (1,689 Views)
Please use plain text.
Daz
Posts: 13,208
Topics: 8
Kudos: 329
Solutions: 208
Registered: ‎10-08-2009

Re: Free calls and texts to any network - Not so

Great, thanks for letting me know.

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
Share to Facebook Share to Twitter More...
Message 13 of 13 (1,662 Views)
Please use plain text.