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Registered: ‎10-08-2009

Technical fault - 01/09/16

[ Edited ]

We are aware that some of our customers are currently experiencing intermittent issues with their mobile and data service, this is due to a technical fault.  We are working to restore service as soon as possible.  We apologise for the inconvenience caused and will keep you posted.

 

***UPDATE 5:15PM***

 

Some Vodafone customers experienced intermittent voice and data issues earlier today. The root cause has been identified, a fix has been put in place and service is being restored. Customers’ full service should resume over the next few hours. Vodafone apologises for any inconvenience caused.



***UPDATE 6:15PM***

 

For customers still experiencing this issue a handset reboot may be required. 

 

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Message 1 of 21 (22,275 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

There isn't much "intermittent" about it - I consistently have had no coverage at all for the past 2 hours.

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Message 2 of 21 (13,292 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

There isn't much "intermittent" about it - I have had no coverage whatsoever for the past 2 hours.

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Message 3 of 21 (13,292 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

Its very frustrating!!!! there doesn't seem to anything available either internet or phone line.... all dead.... and no info available from vodafone!!! cant contact anyone even via live web chat!!!

Not good enough!!

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Message 4 of 21 (18,635 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

how did you get on this page if no internet lol

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Message 5 of 21 (18,078 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

agreed @Trishers absolute madness... mine has been down the last 4 or 5 days.

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Message 6 of 21 (18,064 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

how did you post this message with no internet

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Message 7 of 21 (18,032 Views)
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Registered: ‎28-07-2016

Re: Technical fault - 01/09/16

Some people have this thing called wifi from different providers, not sure if you've heard of it but its actually great.

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Message 8 of 21 (17,739 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

trishers said she had no internet at all????

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Message 9 of 21 (17,225 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

Does this affect mobile phone calls?

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Message 10 of 21 (15,993 Views)
Fi1
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

Posted from Apple iPhone

Hi zero mobile signal in co Longford too , don't forget us 

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Message 11 of 21 (15,460 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

I haven't been able to make or receive calls for 3.5 hours, any idea of a timeframe for when everything will be working again? Also, judging by social media reaction, it seems that most rather than some (if not all) customers are being affected!

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Message 12 of 21 (15,141 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

Apparently some data centre went down and its not just Vodafone which lost transmission.

Lets hope for a fix soon.

 

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Message 13 of 21 (14,714 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

"Intermittent" ??? It has been hours already, I missed a number of important calls. I beleive Vodafone will get sued for this.

 

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Message 14 of 21 (14,450 Views)
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Registered: ‎06-03-2011

Re: Technical fault - 01/09/16

ISDN and analogue landlines have been down for about 2 hours now for this business and the neighbour in Offaly. Voice calls only though. DSL is still working on the fax line, but voice does not. 

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Message 15 of 21 (13,080 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

This is a disaster. My taxi business is going down the tubes fast. Come on Vodafone get it together.

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Message 16 of 21 (10,434 Views)
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Registered: ‎29-04-2016

Re: Technical fault - 01/09/16

Posted from Apple iPhone
It's not like it happens every week. First time I've ever had an issue. Peoples frustration is understandable but just have to wait till its fixed.
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Message 17 of 21 (6,414 Views)
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Registered: ‎01-09-2016

Re: Technical fault - 01/09/16

Hi vodaphone, you are a big disappointment in my life at the moment!Not only have you failed to deliver a proper home sevice, now i can't use my mobile during working hours!GET YOUR ACT TOGETHER,can't wait for my contract to expire.

 

Regards

jerry hand

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Message 18 of 21 (5,089 Views)
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Registered: ‎03-09-2016

Re: Technical fault - 01/09/16

I have not been able to make any calls from my phone since thursday, this is rubbish.

Vodafone please wake up to your resposibility.

My Business is dying please.

 

Solar

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Message 19 of 21 (2,927 Views)
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Registered: ‎09-11-2012

Re: Technical fault - 01/09/16

Have you tried restarting it?
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 20 of 21 (2,923 Views)