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Vodafone Ireland is aware that a small number of customers using smartphones, including the Smart ultra 6, experienced an issue with their handset caused by an update of the Facebook and Messenger applications sent out last week.
A new version of the Facebook and Messenger applications will be available in the Android Play store for customers to install by Thursday 11 August. Customers will be updated by SMS when the new update is available.
In the meantime, anyone experiencing problems with their device should follow these steps:
We are sorry for any inconvenience caused to customers.
Thanks but my problem is it's not just facebook that's not working. Despite my phone showing I have internet connection it won't actually connect so I can't access the play store to update. No apps or internet explorer, chrome etc i.e. nothing will connect. Thanks