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not registered on the network

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Poster

Cannot send a message or make a phone without a pop up message appearing saying not registered on the network. How do you resolve this. I have a samsung s4 mini?

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11 REPLIES 11
Valued Poster

Power the phone off, Remove SIM, Place SIM in again Power on see does that fix the problem, if that fails it could be a SIM Failure so you'll need to go in store with photo ID and they can give you a new SIM.

The day of idiots is upon us!!!!
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Poster

Thanks tried that. I will need to get a new sim so. Does it matter if i changed from pay as you go to 30 day sim only contract?

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Moderator
Hi Alec,

I am updating some of your settings at the moment and I will revert back asap.

Thanks
Danielle
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Moderator
Hi Alec,

This may be related to the fact that you just moved to billpay.
I have refreshed some of your settings from my side, can you power your phone off and on and see if this works please?

Thanks
Danielle
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Poster

Hi Danielle,

 

Powered off and on and it has not solved the problem,

 

Thanks for your help

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Poster

Hi Danielle..

 

The problem is not solved....the phone is still not registering on the network

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Community Manager
Community Manager

Hiya,

If you private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number:

SIM card number:

Alternative contact number:
Address:
Date of birth:
Link to your thread or post:


Thanks,

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Community Manager
Community Manager

@alec - could you restart the phone for me there, that should be fixed for you now?

 

Thanks,

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Poster
I also have this problem no. Is 7877486628
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Poster
I also have this problem my no is 7877486628
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Moderator Moderator
Moderator

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you? Mobile number:

Address:

Date of birth:

A number you'd regularly call from your mobile:

Link to your thread or post:

 

Thanks

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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