Support:

Android Devices

Search in Community:
Reply
Poster
Posts: 2
Registered: ‎04-04-2016
Accepted Solution

Voice Mail not working...

I recentluy moved from bill pay to a PAYG account and since moving to PAYG my voicemail isnt working. the phone just rings out instead of connecting to VM. can my VM be reactivated for me.

 

Thanks, Davitt

Share to Facebook Share to Twitter More...
Message 1 of 21 (2,352 Views)
Posts: 22,099
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: Voice Mail not working...

Hi there,
This is being looked into now for you, and should be resolved soon.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 2 of 21 (2,285 Views)
Poster
Posts: 2
Registered: ‎04-04-2016

Re: Voice Mail not working...

thanks, all working correctly now.

Share to Facebook Share to Twitter More...
Message 3 of 21 (2,247 Views)
Posts: 22,099
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: Voice Mail not working...

Good stuff, thanks for letting us know.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 21 (2,244 Views)
Poster
Posts: 1
Registered: ‎25-10-2017

Re: Voice Mail not working...

Posted from Huawei CUN-L01

Hi 

 

I recorded my name can you please activate My voicemail to phone number only

Share to Facebook Share to Twitter More...
Message 5 of 21 (1,697 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: Voice Mail not working...

Hi there,

 

I can see that this issue has since been resolved, if you require any further assistance, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 6 of 21 (1,690 Views)
Poster
Posts: 2
Registered: ‎31-10-2017

Re: Voice Mail not working...

Hi,

I'm trying to get access to a number of voicemails that have been left when I missed calls but I can't get them when I ring the voicemail number.

In case it helps, I joined Vodafone approx 5 months ago and am on a Bill Pay contract.

 

When I ring the voicemail number, I'm prompted to first record a personal greeting (followed by #). Eveytime I record my name and press the # as instructed, it just tells me to re-record a personal greeting.

 

Does anyone know if I'm doing something wrong? 

Share to Facebook Share to Twitter More...
Message 7 of 21 (1,663 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: Voice Mail not working...

Hi there,

 

Our tech team are currently looking this for you, as soon as I have news, I'll be in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 8 of 21 (1,645 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: Voice Mail not working...

Our tech team has confirmed that your voicemail has now been activated using our default voicemail greeting. If you would like to update this to reflect your personal greeting, simply follow the steps below:

 

  1. Dial 172.
  2. Press 1 for full personalised greeting.
  3. Press 1 to record a new greeting.
  4. Record your greeting and press hash (#).
  5. Press 2 to save the changes.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 9 of 21 (1,644 Views)
Poster
Posts: 2
Registered: ‎31-10-2017

Re: Voice Mail not working...

Thanks Aisling, all sorted now

Share to Facebook Share to Twitter More...
Message 10 of 21 (1,634 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: Voice Mail not working...

Super, thanks so much for letting us know Smiley Happy

 

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 11 of 21 (1,632 Views)
Poster
Posts: 4
Registered: ‎06-02-2018

Re: Voice Mail not working...

Hi I have recorded my message but voicemail still not working

 

Could you activate it to go to voicemail when its switched off, out of coverage, on another call and also when I dont answer it after 30 seconds or so?

 

Thanks

Share to Facebook Share to Twitter More...
Message 12 of 21 (1,435 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: Voice Mail not working...

Hi there,

 

Your voicemail should now be active on your account, can you please restart your handset and confirm? To extend the ringing time on your phone key in the below code on your handset:

**61*(mailbox no.)**(no. of seconds you want it to ring for)#send

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 13 of 21 (1,375 Views)
Poster
Posts: 4
Registered: ‎06-02-2018

Re: Voice Mail not working...

Hi this works now thanks.

 

What is meant by mailbox number?

Share to Facebook Share to Twitter More...
Message 14 of 21 (1,337 Views)
Posts: 7,670
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Voice Mail not working...

[ Edited ]

your mailbox number is your phone number with a 5 after the prefix so for instance:
+353865xxxxxxx

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 15 of 21 (1,333 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: Voice Mail not working...

Thanks cookie Smiley Happy

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 16 of 21 (1,328 Views)
Poster
Posts: 4
Registered: ‎06-02-2018

Re: Voice Mail not working...

Thanks Smiley Happy

Share to Facebook Share to Twitter More...
Message 17 of 21 (1,317 Views)
Poster
Posts: 2
Registered: ‎11-07-2018

Re: Voice Mail not working...

hi i have activated my voicemail name only but i still cant get into my voicemail. i actually want to remove VM from my phone or use computer generated one but cant find those options

Share to Facebook Share to Twitter More...
Message 18 of 21 (731 Views)
Poster
Posts: 2
Registered: ‎11-07-2018

Re: Voice Mail not working...

i cant access my VM although i have followed the path for name only set up. I actually want to revert to VM with number only but dont have that option can you help?

Share to Facebook Share to Twitter More...
Message 19 of 21 (731 Views)
Highlighted
Posts: 3,516
Topics: 50
Kudos: 420
Solutions: 44
Registered: ‎14-06-2009

Re: Voice Mail not working...

[ Edited ]

@AMC2018 wrote:

i cant access my VM although i have followed the path for name only set up. I actually want to revert to VM with number only but dont have that option can you help?


 

Reverting is not an option offered to users but a member of the Vodafone Team here will be able to assist you with that from there end when next back online.

 

All the best

 

Digi

digi-expert.JPG 

Share to Facebook Share to Twitter More...
Message 20 of 21 (725 Views)