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Vodafone Logo when trying to access messages and call log

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Poster

I'm unable to access my messages and call records. All I see is the Vodafone log covering the screen.

Sony Xperia Z5 Premium

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7 REPLIES
Community Expert
Have you restarted the phone?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
Yeah, I've restarted a number of times and even tried changing the default messaging app between Vodafone message + and messaging.
Neither have worked.
Also tried sending a webtext to myself and not received.
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Community Expert
So the phone isn't turning on is it? Or is it some app you're trying to use that is stuck on the vodafone logo? Sorry not following 100%
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
No, the phones's working fine. Making calls and all apps are fine too.
Just when I try to open Message+ or Call+ all I see is the Vodafone logo fill the screen. Screen doesn't lock or stall etc., I just hit the home or back button and phone is back to normal. Just no texts in or out and no access to call history - I can make calls from the address book no prob.
Instead of going into messages I see the vodafone logo
Instead of going into call log I see the vodafone logo too. Just on there 2 functions.
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Community Expert
Can you uninstall those apps and just use the native apps?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
Tried that and seems to have worked!! Removed Message+ and Call+ and all good. That being said everything was working fine the way it was so I'll assume that the kids changed something!
Thanks for the help
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Community Expert
Glad it's sorted.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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