Welcome to Vodafone Community
Can you confirm if you still require assistance here?
I require assistance with this same issue, is it possible for my existing mobile phone number to be transferred across to my new phone without having to visit a Vodafone store?
If you private message (via the link in my signature) over the below info, I can look into this for you?
New SIM card number:
Date of birth:
Link to your thread or post: