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Switched phone lost 4g

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Poster

Hi

I have switched phones from an iPhone to a Huawei P20 and although my si m card works for phone calls I seem to have lost my 4G. Is there anything I can do to switch it back on.

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2 REPLIES 2
Valued Poster

Phone should be fine, perhaps 4g is disabled in the Settings.

Whats the Preferred network Type?  in Settings-->Mobile Network

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Moderator

Hi there,

 

Apologies for the delay in responding. We can take a look into this for you, if you can send us a PM (via the link in my signature) with the below details please?

 

Mobile no.:

Dob:

Address:

Link to your thread/post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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