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Poster
Posts: 2
Registered: ‎01-05-2018

Smart ultra 6 no service?

Posted from Apple iPad

No signal on Vodafone Smart Ultra 6
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Vodafone Smart Ultra 6 signal went yesterday, everything else seems to be working fine, just no signal can't make or receive calls/messages, WIFi working ok. Help me Any ideas what the problem might be please.?

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Moderator
Posts: 4,424
Registered: ‎01-11-2016

Re: Smart ultra 6 no service?

Hi there,

 

Can you confirm if the same issue occurs when you test your SIM card in an alternative mobile phone?

 

Thanks,

Ashling

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Message 2 of 5 (211 Views)
Poster
Posts: 2
Registered: ‎01-05-2018

Re: Smart ultra 6 no service?

Posted from Apple iPad

No it is not the sim,that is working fine in other phones 

 

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Message 3 of 5 (205 Views)
Moderator
Posts: 4,424
Registered: ‎01-11-2016

Re: Smart ultra 6 no service?

If you can make and receive calls while your SIM card is being used in an alternative device, this may indicate a mobile phone issue. In cases like this, we would recommend that you drop into your nearest Vodafone store with valid photo ID where your handset can be assessed in person.

 

Thanks,

Ashling

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Message 4 of 5 (198 Views)
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Contributor
Posts: 192
Registered: ‎29-08-2013

Re: Smart ultra 6 no service?

Try to disable the 4G on the phone and restart it, see if that helps

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