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Smart ultra 6 no service?

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Poster

No signal on Vodafone Smart Ultra 6
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Vodafone Smart Ultra 6 signal went yesterday, everything else seems to be working fine, just no signal can't make or receive calls/messages, WIFi working ok. Help me Any ideas what the problem might be please.?

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4 REPLIES
Moderator

Hi there,

 

Can you confirm if the same issue occurs when you test your SIM card in an alternative mobile phone?

 

Thanks,

Ashling

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Poster

No it is not the sim,that is working fine in other phones 

 

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Moderator

If you can make and receive calls while your SIM card is being used in an alternative device, this may indicate a mobile phone issue. In cases like this, we would recommend that you drop into your nearest Vodafone store with valid photo ID where your handset can be assessed in person.

 

Thanks,

Ashling

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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Contributor

Try to disable the 4G on the phone and restart it, see if that helps

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