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Aly
Poster

Hello !

 

I had to restore factory settings with my samsung and swop over with replacement phone through my insurance!  Ist there anyway that I could retrieve my sms messages at all?

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2 REPLIES 2
Community Expert
I'm afraid not. Vodafone do not keep them. Only certain apps back them up but I dont kniow of any default ones that do.
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Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Community Expert

@Aly wrote:

Hello !

 

I had to restore factory settings with my samsung and swop over with replacement phone through my insurance!  Ist there anyway that I could retrieve my sms messages at all?


 

What type of Samsung?

In settings under cloud services somewhere (accounts and backup i think) there is a place to sign into your samsung account. If you had previosly done this on your old phone and selected "messages" as one of thine things you wanted backed up - you could restore them by signing back in and hitting restore.

 

It would override the messages you currently have now though so FYI on that.

 

If not, i suggest you enable this going forward for peace of mind.

 

You can also install an app on a PC or MAC called "smart switch" - Its from Samsung. It allows you to back up your entire device to your computer.

 

I make a habit of connecting mine once a week for a backup - so if the worst happens, i can simply resore everything i had to my new phone.

 

Hope that helps

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