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Mods can sort it for you but they wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in responding. If you send us a private message (via the link in my signature) with the details in the above post we can take a look into this for you?