Menu Toggle

Welcome to Vodafone Community

Closure of Vodafone Community 21.06.19 At Vodafone we are constantly reviewing the methods customers can interact with us. Our social channels have evolved and as such we will no longer support the Vodafone Community as of 21.06.19 Our platforms to contact us are β€’ Live Chat by selecting your service type & clicking on the chat pop up β€’ Facebook: β€’ Twitter: We would like to thank everyone that has contributed over the years
Close announcement

Android Devices

Retrieving Data from a Water Damaged phone

Products and Services FAQs

Products & Services FAQs




Hoping someone can help!


I stupidly dropped my vodafone smart v8 in water yesterday! I know there's probably no hope of recovering the phone so I have since bought a new one. 


I just want to know is there anyway I would be able to get my pictures and videos off of it? I only had a few saved to my external SD card so the majority of my photos are now gone. I have left the phone in rice for the past 24 hours but no luck it is just showing a red LED light and vibrating occassionally but no sign of anything on the screen. 


Would appreciate any help!!!

View more options
Community Expert
Did nothing back up to any cloud service like google drive?? Leave the device in rice for as long as possible I'd go as far as a week. The worst thing you can do is attempt to start the phone before that as it could fry the circuitry. if it doesn't power on it's a gonner unless you pay for very expensive data recovery by a professional.
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
View more options
Community Expert

@cookie20 wrote:
 unless you pay for very expensive data recovery by a professional.

Something along the lines of this

Without being able to power up the device, they would need to open it and remove the memory manually and hope that there has been no damage to the memory itself.


As Cookie said, rice has been the go to for many years. Do not attempt to charge the device or power it up.

Do not place it near a source of heat. Its a common mistake that i still hear people doing all the time.


Putting it near heat turns the water to steam, which then makes its way even further into the device to areas it might not currently be present before cooling and returning to a liquid form.


View more options
Thank you! I will keep it in rice until it's been at least a week! Hopefully there will be some luck!

Only my apps and contacts backed up to the drive no photos or anything πŸ˜“
View more options
Thank you! I have it in rice so I will leave it in there for another few days till it's been a week! 😊

View more options
Top Contributors