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Not receiving multimedia messages

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Poster
Hi all

I switched to Vodafone recently and since then have not received multimedia messages. I have a Samsung S9 can anyone help? Thanks
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9 REPLIES
Community Expert

@Sheenaf wrote:
Hi all

I switched to Vodafone recently and since then have not received multimedia messages. I have a Samsung S9 can anyone help? Thanks

 

Did you get the S9 from Vodafone or just brought it with you from another network? 

 

digi-expert.JPG 

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Poster
I got it from carphone warehouse and signed up to Vodafone through them
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Contributor

do you have Mobile Data enabled?

You wont receive MMS's  over WiFi

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Community Expert

@Sheenaf wrote:
I got it from carphone warehouse and signed up to Vodafone through them

 

Ok cool - as the post above says, you would have to be on mobile data and not wifi to receive them.

 

I will leave this here for a Vodafone Mod to check how you are set up on their end.

 

Just to advise you though that there are many free ways now to send media without using an MMS, which does cost money. Whatsapp likely being the most popular.

 

All the best

digi-expert.JPG 

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Contributor

shhh, dont be doing vodafone out of money. Smiley Happy

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Poster
Hi there ya I have data enabled and multimedia messages set to autoretrieve so not sure what I am doing wrong.
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Community Expert

@Sheenaf wrote:
Hi there ya I have data enabled and multimedia messages set to autoretrieve so not sure what I am doing wrong.

 

You might not be doing anything wrong - lets leave this to the Mods to check the settings on their end. 

digi-expert.JPG 

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Moderator

Hi there,

 

We'll check the settings on our end, as @Digi said

 

Can you send a private message with your number, address & DOB, along with a link to this thread so we can take a look?

 

- Aoife

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Poster
Thanks everyone just sent u a pm there Aoife
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