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Android Devices

Not received samsung s10 plus

Products and Services FAQs

Products & Services FAQs

I preordered the sansung s10 plus but have not yet received it, or got any notifications to indicate it has been dispatched or maybe on the way!
Can someone confirm if I can expect to get my phone this week or can I get an estimated delivery date?
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Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.


Couple of things. Are you sure the order wasnt refunded (Check your debit or credit card account)? Did you order for collection or delivery? I would imaging all pre orders are now with their owners.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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No refund as of yet and no e-mail to say i would be getting refund either?
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Community Expert

Private message Mods and they'll assist in due course. You can private message them (which ever mod you see online) the following info:
- Mobile number:
- Address:
- Date of birth:
- Link to your thread or post:

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi there,


Apologies for the delay in responding. If you private message (via the link in my signature) over the info in Cookie's post above we can take a look into this for you?




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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