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Poster
Posts: 1
Registered: ‎27-02-2017

NAC for my Samsung S6

Hi there,

 

I've requested for NAC code with myVodafone 3 weeks ago. It was said:

 

You're eligible to receive the NAC code for your phone
However, we don't have your particular NAC available on our database right now. Please complete the request form below & we will email the NAC code to you as soon as possible

 

 

And till now I don't get any update, nor by text neither by email. How long it takes to get the NAC?

 

BR

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Registered: ‎09-11-2012

Re: NAC for my Samsung S6

Up to 10 days but you can contact the mods to investigate. Remember too there are qualifying T&C's to meet to get your NAC. Mods can investigate. PM the following info

Mobile number:
Address:
Date of birth:
IMEI:
Link to this thread
Make and model of the handset:

to which ever mod you see on the forum (Usually @Ashling or @Daz).

Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Frequent Poster
Posts: 38
Registered: ‎23-06-2016

Re: NAC for my Samsung S6

Posted from Android 2.0
Requested nac code on 29 March do s7 , was told by email it would take AT MOST 10 DAYS. Still not received it. Why ?
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Posts: 6,344
Topics: 54
Kudos: 994
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Registered: ‎09-11-2012

Re: NAC for my Samsung S6

[ Edited ]

Mods wont be back until tomorrow to help. PM the following info

Mobile number:
Address:
Date of birth:
IMEI:
Link to this thread
Make and model of the handset:

to which ever mod you see on the forum (Usually @Ashling or @Daz).

Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Moderator
Posts: 2,191
Registered: ‎01-11-2016

Re: NAC for my Samsung S6

Hi there,

 

I can see that our customer care team contacted you on the 19th of April advising that due to a technical error, we were unable to retrieve your NAC from our side, your request has now been sent to the manufacturer directly and we will be in contact with you as soon as this is available. Apologies once again for any inconvenience caused.

 

Thanks,

Ashling

 

 

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Frequent Poster
Posts: 38
Registered: ‎23-06-2016

Re: NAC for my Samsung S6

Posted from Android 2.0
Received said contact 're technical error. What does this mean and why state it takes max up to 10 days for nac.?
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Moderator
Posts: 2,191
Registered: ‎01-11-2016

Re: NAC for my Samsung S6

We generally advise our customers that an NAC request can take up to 10 days to process, however due to a system error; we were unable to complete your request. We have now contacted Samsung directly and have asked them to provide us with your NAC; this will be sent to you as soon as possible.

 

Thanks,

Learn all about our new forum, right here .
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