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Hi,

 

I need to get the NUC code for my old Galaxy S5. I requested the code using the new official NUC request page online, I received an email on the 16th March to advise me that Samsung would have to deal with the issue and that t could take up to 30 days to resolve. Today (14th April) I received a message on my phone reading:

 

‘Request you provide correct and complete 15 digit IMEI number to complete your unlock request’

 

I did NOT provide an incorrect or incomplete code, I followed the instructions provided on the NUC request webpage, dialled *#06# and typed in the first 15 digits of the IMEI code, which was:

 

xxxxx/ xx

 

The serial number for the device is:

 

xxxxxx

 

I left off the /72 at the end because there was only room for 15 digits on the NUC request page and there were exactly 15 digits BEFORE the /72. I naturally assumed the /72 was therefore not needed.

 

Can someone there PLEASE provide me with the unlock code for this phone. I have patiently waited a full month for this simple task to be completed. I'm passing the phone on to a relative and I can't wait another month for Vodafone and Samsung to sort out this simple request. I know it can be done quickly, as my wife who is also a Vodafone customer, had HER Galaxy S5 unlocked within hours of her request, by a Vodafone support agent, without the need to have Samsung delay the process by a month.

 

Regards,

Liam

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1 REPLY
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Community Expert

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

Mods will be on soon to assist.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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