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Android Devices

How to unlock a secondhand phone.

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Products and Services FAQs

Products & Services FAQs

Poster
Hello, I recently purchased a Huawei Psmart secondhand and it is locked to Vodafone, this wasn't an issue when I was in Ireland as they have Vodafone. However, I am now in Morocco and they don't have Vodafone and I need my phone but since I didn't have it for long enough I apparently cannot unlock it?
Is there a way to unlock it as I am not the first owner?
Thanks
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2 REPLIES 2
Community Expert
For security reasons only the original owner can unlock the phone. This is to prevent stolen phones from being unlocked. You should contact the seller.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
I bought it from a shop and they had no information about the original seller. Thank you though, I'll just have to purchase a different phone.
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