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Crazy response from live chat regarding Pixel 3XL preorder

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Poster

I just got off live chat with a Vodafone representative querying my white 64GB Pixel 3XL preorder. I ordered on the 18th of October on the reassurance of the Vodafone twitter account which confirmed that preorders made before the 30th would be delivered on the 1st of November.


I was told that "I can see the order is in proces and as per the process it takes around 6 weeks once you preorder the phone". Does this mean that all preorders take 6 weeks even though the phone was released on the 1st of November?


I asked this question and mentioned that the phone was currently released. "As of now the phone is available and you can get the phone online or also by visiting nearby Vodafone Store........If you wish you can place a new order from your end and within 24-48 hours you should get the phone."


So the phone is in stock and people who order today will have the phone delivered, but those who preordered have to wait 6 weeks?


Of course, the money has been taken for the phone, so I asked about cancelling my order. "..once the phone is back to us, money will be refunded on your bank account within 3-5 working days". So I should order and pay for the phone again, have it delivered and when the preorder arrives, I should send it back for a refund of my original preorder. This is insane.


Can someone please shed some light on what's going on here with P3XL preorders? I've contacted Vodafone multiple times and everytime I've been told "We'll get back to you". The lack of communication is completely infuriating.

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3 REPLIES 3
Moderator

Hi there,

 

Thanks for your message. Can you please provide us with the below info so we can look into this for you:

Order number-

Mobile number-

Address-

DOB-

 

Thanks,

Danielle 

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If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster

Sending details via PM

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Moderator

You recently contacted us for assistance, we’d like to ask you a few questions to help us understand your experience.
Please click the link below if you'd like to give your feedback.

https://vodafone.eu.qualtrics.com/jfe/form/SV_6SgnisRxMTTezXL

 

Thanks,

 

 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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