Welcome to Vodafone Community
Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in our reply. This message is referring to the fact that any incoming calls while you are on the current call, will be diverted to your voicemail.
If you are still having issues making outbound calls, can you please send us a private message with your mobile number, date of birth and full address.